Return policy
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return your items for a refund or, where applicable, an exchange.
Please read the following Return & Refund Policy carefully before submitting a return request.
Return Period
You may request a return within 30 days from the date you receive your complete order, subject to the conditions outlined in this policy and applicable consumer protection laws.
To request a return, please contact our customer service team by email at:
Email: info@westwood-boutique.com
Please contact us before sending any products back. Returns sent without prior approval may not be accepted.
Returns for Personal Preference
If the product does not meet your expectations or you have simply changed your mind, you may contact us within 30 days of receiving your order to request a return.
Products returned for personal preference must be in their original condition, unworn, unwashed, undamaged, and suitable for resale. All original tags, labels, packaging, and accessories should remain attached or included where applicable.
If you received free shipping based on the conditions of a promotional offer or order threshold, no shipping amount will be refunded where no shipping fee was actually charged.
If you paid a shipping fee for your original order, that shipping fee may be non-refundable where permitted by applicable law.
Incorrect, Damaged, or Defective Products
If you receive a product that is different from the product you ordered, arrives damaged, or has a manufacturing defect, please contact us as soon as possible.
For incorrect or damaged products, please provide clear photographs showing:
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The product received;
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The product packaging;
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The shipping label, where applicable;
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The issue or damage clearly visible.
After reviewing the information, we may offer an appropriate solution, which may include a replacement product or a refund, depending on the circumstances.
Where the return is required because the product was incorrect, damaged, or defective due to an issue attributable to us, Westwood Boutique will not require you to bear the return shipping cost, subject to applicable law.
Lost or Missing Orders
If your order appears to be lost in transit, please contact us so that we can investigate the shipment with the relevant carrier.
Where appropriate, we may request supporting information or documentation from you, including confirmation that the package was not received.
If the carrier's tracking information shows that the package was delivered but you have not received it, please first contact the carrier or local delivery service to investigate the delivery.
After the investigation has been completed, Westwood Boutique will determine the appropriate solution based on the available delivery information and applicable law.
Order Changes and Cancellations
You may request to cancel your order within 3 days of placing the order, provided that the order has not already entered the shipping process.
We will make reasonable efforts to process cancellation requests within one business day.
Once an order has been shipped or has entered the fulfillment process and can no longer be cancelled, it cannot be cancelled through the order cancellation process.
In such cases, you may request a return after receiving the package in accordance with this Return & Refund Policy.
If an order is successfully cancelled before shipment, you will receive a refund of the amount actually paid for the cancelled order, subject to applicable law.
Please contact us as soon as possible if you need to cancel or change an order.
Email: info@westwood-boutique.com
How to Request a Return
To start a return, contact Westwood Boutique at:
info@westwood-boutique.com
Please include the following information in your email:
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Your full name;
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Your email address;
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Your order number;
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The product(s) you wish to return;
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The reason for the return;
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Photographs, if the product is damaged, defective, or incorrect.
Our customer service team will review your request and provide further instructions.
Please do not send your return to an address obtained from an old order, website, or third party. Wait for our return instructions before sending your package.
Return Conditions
All returned products must, unless otherwise required by applicable law:
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Be in their original condition;
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Be unworn;
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Be unwashed;
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Be undamaged;
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Include original tags and labels where applicable;
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Include original packaging and accessories where applicable;
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Be suitable for resale.
Products that do not meet these requirements may be refused or may be subject to a reduced refund to the extent permitted by applicable law.
We recommend that you package your return securely to prevent damage during transportation.
Please include a note containing your name, email address, order number, and a brief explanation of the reason for your return where requested.
Return Shipping
If you are returning a product because you have changed your mind, the product does not meet your expectations, or for another reason not caused by Westwood Boutique, you may be responsible for the return shipping costs, subject to applicable law.
The actual cost of return shipping depends on your location, the shipping provider you choose, the size and weight of the package, and the shipping service selected.
We recommend using a trackable shipping service when returning an item. Please retain your shipping receipt and tracking information until your return has been fully processed.
If the return is required because you received an incorrect, damaged, or defective product due to an issue attributable to Westwood Boutique, we will handle the return shipping arrangements as appropriate and as required by applicable law.
Refunds
Once your returned products have been received and inspected, we will review the return and determine whether it qualifies for a refund.
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
Depending on your payment provider, it may take several business days for the refund to appear in your account after it has been processed.
Westwood Boutique is not responsible for additional processing delays caused by banks, credit card companies, PayPal, or other payment providers.
If a refund is not received within the applicable processing period after you have been notified that your refund has been processed, please contact us at:
info@westwood-boutique.com
Exchanges
Where applicable, we may offer an exchange for an eligible product.
If you would like to exchange an item, please contact our customer service team before returning the product.
Availability of replacement products may depend on current stock levels. If the requested replacement is unavailable, we may instead offer another appropriate solution, such as a refund.
Final Sale Products
Products clearly identified as Final Sale, Non-Returnable, or otherwise excluded from returns at the time of purchase may not be eligible for return or exchange, except where the product is defective, incorrect, or where applicable law provides otherwise.
Sets and Bundled Products
Where products are sold as a set or bundle, the complete set may need to be returned together.
Individual items from a set or bundle may not be eligible for separate returns unless otherwise stated on the product page or required by applicable law.
Processing and Shipping Times
Order Processing
Orders are generally prepared for shipment within 2–5 business days.
During periods of high demand, promotions, holidays, or limited stock availability, processing may take longer.
Processing time is separate from shipping time.
Shipping Time
Estimated shipping times depend on your destination, shipping method, carrier, customs processing, and other circumstances outside our reasonable control.
Delivery estimates displayed during checkout or in our shipping information should be considered estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may take longer during holidays, promotional periods, severe weather, customs delays, or other circumstances affecting transportation.
Shipping Address
Orders are shipped to the address entered during checkout.
Please carefully review your shipping information before completing your purchase.
If you need to change your shipping address after placing an order, contact us as soon as possible at:
info@westwood-boutique.com
We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
Westwood Boutique is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.
Frequently Asked Questions
Q1: Which products are eligible for return or exchange?
Products must generally be returned in their original condition, unworn, unwashed, and undamaged.
Products that have been used beyond what is reasonably necessary to inspect them may not be eligible for return.
Final Sale products may not be eligible for return or exchange unless they are defective, incorrect, or otherwise protected by applicable law.
Damaged or defective products may be eligible for a return, replacement, or refund. Please contact us as soon as possible and provide photographs showing the issue.
Products sold as a complete set or bundle may need to be returned as a complete set.
Q2: Where will my refund be sent?
Approved refunds will generally be issued to the original payment method used to complete the purchase.
The time required for the refund to appear in your account depends on your bank, credit card provider, PayPal, or other payment provider.
If you have not received your refund after the applicable processing period, please contact us at:
info@westwood-boutique.com
Contact Information
Westwood Boutique
Email: info@westwood-boutique.com
For questions regarding returns, refunds, exchanges, damaged products, incorrect orders, or cancellations, please contact our customer service team using the email address above.