Privacy policy

Westwood Boutique (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Westwood Boutique collects, uses, stores, protects, and discloses personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise use our products and services.

We aim to handle your personal information responsibly and transparently and to provide you with clear information about how your information is used.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: info@westwood-boutique.com

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We may collect personal information when you:

  • Create an account on our website

  • Place an order

  • Subscribe to our newsletter or marketing communications

  • Contact our customer service team

  • Participate in a survey, promotion, or other activity

  • Browse or interact with our website

  • Submit information through forms on our website

Depending on how you interact with Westwood Boutique, the information we collect may include:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Account information

  • Order and purchase history

  • Payment and transaction information

  • Information you provide when contacting customer service

  • Device and browser information

  • IP address

  • Website browsing and interaction information

  • Preferences and information you choose to provide to us

We only collect, use, and disclose personal information for purposes that are reasonable and appropriate in the circumstances and, where required, with your knowledge and consent.

HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes.

1. Creating and Managing Your Account

If you create an account with Westwood Boutique, we may use your name, email address, and account information to create and manage your account and provide you with access to our services.

2. Processing Your Orders

When you place an order, we need certain information to process and fulfil your purchase.

This may include your name, billing address, shipping address, email address, telephone number, order details, and payment-related information.

We use this information to:

  • Process your order

  • Confirm your purchase

  • Arrange delivery

  • Provide order updates

  • Handle returns and exchanges

  • Provide customer service

  • Maintain records of transactions

3. Payment Processing

Payments may be processed through third-party payment providers.

Westwood Boutique may share information necessary to process your transaction, such as your order number and transaction amount, with the applicable payment service provider.

Payment information may be processed directly by the payment provider according to its own privacy policy and security practices.

We do not need access to your full payment card details when those details are processed directly by our payment provider.

4. Delivery

To deliver your purchases, we may share the information necessary to complete the delivery with shipping and delivery providers.

This may include your name, shipping address, telephone number, email address, and relevant order information.

These providers may only use the information as necessary to provide their services to us and to complete your delivery.

5. Customer Service

When you contact Westwood Boutique, we may use information from your account or order history to help answer your questions and resolve issues.

For example, we may need to access your order information when you ask about:

  • An existing order

  • Shipping

  • A return or exchange

  • A product

  • A payment

  • A delivery address

  • Another customer service request

You may also provide additional information when communicating with us.

6. Improving Our Website and Services

We may use information about how customers interact with our website to understand how our website and services are being used and to improve our products, website experience, customer service, and overall shopping experience.

7. Website Security

We may use certain technical and account information to help protect our website, customers, and systems from fraud, unauthorized access, abuse, and other security risks.

This may include information such as IP addresses, browser information, device information, account activity, and transaction information.

WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We do not sell or rent your personal information.

We may share personal information with trusted service providers when necessary to operate our business and provide our services.

These service providers may include:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting providers

  • Technology and analytics providers

  • Customer service providers

  • Marketing and communication service providers, where applicable

We only share information that is reasonably necessary for the relevant service or purpose.

We may also disclose personal information when required or permitted by applicable law, including where necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, or help prevent fraud or security threats.

YOUR CONSENT

Where consent is required, we will seek meaningful consent for the collection, use, or disclosure of your personal information.

The information provided to you will explain, where applicable, what information is being collected, why it is being collected, and with whom it may be shared.

You may withdraw consent where permitted by applicable law, although withdrawing consent may affect our ability to provide certain products or services.

RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, where appropriate.

INFORMATION SECURITY

Westwood Boutique takes reasonable measures to protect personal information against unauthorized access, loss, theft, disclosure, copying, use, or modification.

Depending on the nature of the information, safeguards may include technical, organizational, and physical security measures such as access controls, secure systems, passwords, encryption, and other appropriate security practices.

No method of transmitting or storing information online can be guaranteed to be completely secure.

HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES

Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small data files that may be stored on your computer, tablet, or mobile device when you visit a website.

We may use cookies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Help you stay signed in

  • Understand how visitors use our website

  • Improve website performance

  • Analyze website traffic

  • Provide relevant website functionality

  • Support marketing and advertising activities where applicable

You can manage or delete cookies through your browser settings.

Please note that disabling certain cookies may affect some features or functionality of our website.

WEB BEACONS AND SIMILAR TECHNOLOGIES

Our website and communications may use technologies such as web beacons, pixels, or similar tools.

These technologies may help us understand how visitors interact with our website or communications, measure website activity, and improve our services.

Where required, we will provide appropriate information and obtain consent for these technologies.

MARKETING COMMUNICATIONS

If you choose to subscribe to our marketing communications, we may send you information about:

  • New collections

  • Products

  • Promotions

  • Special offers

  • Seasonal sales

  • Westwood Boutique updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Where consent is required for marketing communications, we will obtain consent in accordance with applicable law.

CHILDREN AND MINORS

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can review the situation and take appropriate action.

YOUR PRIVACY RIGHTS

Depending on applicable privacy law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Ask questions about how your personal information is collected, used, or disclosed

  • Withdraw consent where permitted

  • Make a privacy-related inquiry or complaint

To make a privacy request, please contact us using the information below.

DISCLAIMER

Westwood Boutique takes reasonable steps to protect personal information. However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should avoid sharing your password with others.

If you believe that your account or personal information has been accessed without authorization, please contact us as soon as possible.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements.

When we make changes, we will update the Privacy Policy on our website.

We encourage you to review this page periodically so that you remain informed about how Westwood Boutique handles personal information.

HOW TO CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Westwood Boutique.

Email: info@westwood-boutique.com

Westwood Boutique
Calgary, Alberta
Canada